Benefits of Expert Systems:
Examples:
a. Preserve knowledge that might be lost through retirement, resignation, or
death of an acknowledged company expert:
The Campbell Soup Company has an Expert System nick named Aldo, for Aldo Camino,
the human expert who knows how to fix cooking machines. Aldo was getting old and
it was difficult to fly from plant to plant whenever a cooker went on the blink.
Besides, how would the company manage when he retired? Now Aide's knowledge has
been distilled into an Expert System that can be used by workers in any
location.
b. Is not subject to such human feelings as fatigue, being too busy, or
emotional:
The United Airline terminal at O'Hare airport in Chicago handles 400 flights per
day, which must be distributed among 50 gates. Complications include the
limitations of jumbo jets, which do not maneuver easily into some gates. Further
more, both the weather and-heavy runway traffic can affect how quickly planes
can get in and out. Airline employees who used to track planes on a huge
magnetic board now keep track of gate positions with an Expert System that takes
all factors into account.
c. Puts information into an active form so it can be call for almost as a
real-life expert can call:
Employees at Coopers and Lybrand, an accounting firm, use an Expert System
called Expertax to help clients with tax planning. The knowledge of tax planning
experts is available to inexperienced accountants and it is as close as their
computers.
d. Can be effectively used as a strategic tool in the areas of marketing
products, cutting costs, and improving products:
Shannza, a printing press, use an Expert System for preparing quotations for
their clients, which help their employees in pricing the fixed cost, variable
cost, running cost, and profit margins in a very simple way. The Expert System
lets them the same things in seconds, which was done in one or two days.
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