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Home » Expert Support (ES) and Office Information System (OIS) » Expert Systems (ES) and Artificial Intelligence (AI)

Expert Systems (ES):

Definition and Explanation:

Both in management information system (MIS) and decision support system (DSS) one thing is common, both are dependent on decision rules and judgments, which are kept in mind by the decision maker.

On the other hand, Expert Systems (ES) also called knowledge-based systems are based on decision rules and judgment, which are made explicit by the decision makers. These rules and judgments, along with procedures processes, can be obtained by interview and dialogue with the decision makers who are usually the subject area specialists. When these rules, logics, and procedures are put on the computer, it becomes possible to use these procedures for being applied in the real line situation even by comparatively inexperienced people.

Software which is used to store data relevant to a particular subject and to provide solutions to problems requiring judgment based on that data. The concept stems from Artificial Intelligence (AI) research, the data being built up by experts in a particular field such that non-experts may subsequently use the system to guide them to a correct solution.

Artificial intelligence (AI):

Introduction:

  • A computer Is an electronic device that processes the data by following the instructions given in the program at fast speed, by drawing a large memory.
  • It can also be programmed to draw certain types of conclusion on the basis of input.
  • It receives inputs and draw results or conclusions on the basis of computations It performs.
  • For this reason, the abilities that can imparted to computers to enable them to display "human like intelligent" behavior Is commonly referred as "Artificial Intelligence".

Definition and Explanation:

It is a latest technology which is used in some electronic machines. These machines can think, decide themselves arid communicate like human beings.

Artificial Intelligence has been called the study of how to make computers do things at which, at the moment people are better and people are much better then computer at:

  • Learning from experience
  • Making sense out of information
  • Responding in an appropriate way
  • Reasoning the relative Importance of different aspects
  • Understanding people's behavior

Hence:

Artificial intelligence is the study of making a computer:

  • To learn from experience
  • Making sense out of ambiguous information
  • Responding in an appropriate way
  • Recognizing the relative importance of matters
  • Understanding human behavior

Or

Artificial intelligence is the capability of a computer system to provide a
level of performance that reflects human like intelligence.

Or

Artificial intelligence is knowledge based systems that mimic or reflects
the human decisions making process.

Or

Artificial intelligence is the concepts that computers can be; programmed to imitate certain features of human reasoning.

Evolution/history of Artificial Intelligence:

  • The term artificial intelligence was coined in the mid 1950's by John McCarthy at a conference at Dartmouth College.
  • One of the features of that conference was a software processor that manipulated symbols instead of numbers
  • Developer claimed that the processor which proved several mathematician theorems possessed a certain amount of "artificial intelligence".
  • As artificial intelligence evolved, it was put to work solving a number of tasks, like prove theorems, solve complex problems, in the filed or gaming as researchers developed "AI" programs to play and win at tic-tac-toe checkers and chess.
  • Since most types of tasks performed by the programs involved in these applications required human intelligence, most of the people assumed that such programs possessed artificial intelligence.
  • The assumptions was not always correct as some of the early chess programs relied more on the brute force of the computer than they did on methods of intelligence.
  • As chess programs incorporated, these heuristics, they truly embedded AI techniques. Better yet they improved dramatically challenging humans at the expert level class in chess.

Working of Artificial Intelligence:

Artificial intelligence software works by creating a knowledge bas that consists of facts, concepts and the relationships between them and then searches It using pattern making techniques to solve problems.

a. Rules of thumb or heuristics are important.

A simple example might be milk in first when making tea. This is a rule of thumb that how to make a cup of tea. Similarly a simple business example programmed into many accounting packages might be: don't allow credit to a customer who has exceeded their credit limit.

b. Pattern making finds similarities between objects events or processes that may not be clear if items are only understood in terms of their differences.

  • Computer systems are now recognized as a suitable device for use in the decision making process in a number of areas.
  • Information is necessary or essential to decision making and computerization has vastly changed the ways in which information can be handled.
  • However the rote of artificial intelligence is actually taking decisions is infect largely passive.
  • The computer will give you the information you want, provided it is requested in the right way.
  • It will give you the information which is accurate.
  • It processes it according to instructions given but it can't do the following:

Disadvantages/Limitation:

Artificial intelligence can't do the following:

  • Tell the users how to take decisions
  • Replace the feelings or rules of thumb based on past experience which may determine how decisions are taken in first place.
  • Weigh up the relative value of two different pieces of information.
  • Weigh up the qualitative factors in taking a particular decision.
  • Handle uncertainty very well
  • Access whether the results derived from execution" of its programmed instructions Is adequate to a problem.
     

Today, the main areas of Artificial Intelligence research are Expert Systems, problem solving, natural languages, and robotics.

Expert Systems:

These Artificial Intelligence systems present the computer as an expert on some particular topics.

"An application software system which is used to store data relevant to a particular subject area and to provide solutions to problems requiring discriminatory judgments based on that data. The concepts stem from "Artificial Intelligence" research the data being built up by the experts in a particular field such that non experts may subsequently use the systems to guide them to a correct solution"

Problem Solving:

This area of Artificial Intelligence includes a spectrum of activities from playing games to planning military strategies.

Natural Languages:

It involves the study of person/computer interface In simple English language.

Robotics:

It is the field of Artificial Intelligence concerned with the design, manufacturing, and implementation of computer, controlled machines with electronic capabilities for vision, speech, and touch.

 

Relevant Articles:

Expert Systems (ES) and Artificial Intelligence (AI)
Benefits of Expert Systems (ES)
Components of An Expert System (ES)
Applying Expert System To Accounting
Advantages And Disadvantages Of Expert Systems (ES)
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» Expert System (ES) and Office Information System (OIS)

 

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